Job Description

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile.

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top ten restaurant companies in the United States.

Your Role at Raising Cane’s:
The Senior Manager, Centralized Restaurant Support, is primarily responsible for overseeing and optimizing the support process for restaurants across the company. Primary responsibilities include efficiently managing the deployment and allocation of resources to ensure seamless execution. This role will delve into the intricacies of restaurant performance, identifying root causes of challenges, and lead the implementation of strategic action plans to course correct, stabilize, and eventually position our restaurants for sustained success. Additional responsibilities include cross-functional collaboration to gather insights and data, forecasting potential challenges, and acting as a liaison between the individual restaurants and the supporting teams to ensure the unique needs of each location are met.

Your Impact and Responsibilities:
• Partners with multi-restaurant leaders to identify targeted restaurants
• Allocates available resources by prioritizing restaurants needs
• Strategically deploys resources to minimize travel costs
• Partners with business unit teams to build bench of resources and create self-sufficient
• Provides cost analysis vs ROI on support requests and partners with multi-restaurant leaders on approval
• Partners with multi-restaurant leaders to create actionable plans to fix root-cause
• Partners with various business unit team members to address issues within the restaurant; Ex. Partners with recruiting to host hiring events at understaffed restaurants
• Facilities pre and post support calls with the support crew/manager and the multi-restaurant leaders
• Travels to focus restaurants during and post support engagements to gauge impact
• Provides reporting on weekly and monthly basis regarding spend, resource allocation, pre/post support results, etc.
• Ensures accurate tracking of crew and manager deployments via HRIS system to ensure pay premiums are applied as needed
• Ensures accurate tracking of per diem and other expenses for certified traveling trainers
• Manages all communication regarding centralized restaurant support
• Supervises the Centralized Restaurant Support Manager and all day-to-day needs

Requirements for Success:
• 5+ years of management experience; multi-unit preferred
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Proficient in Microsoft: Outlook, Excel, PowerPoint
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Use data to highlight important insights and influence decisions
• Adaptable to various situations and deliver results under heavy pressure deadlines
• Excellent communicator with the ability to tailor high impact messaging
• Integrity to maintain confidential information
• Able to work non-standard hours as required
• Able to travel as needed [50% of the time]

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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