Security Operations Center Lead

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. 

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.

Your Role at Raising Cane’s:

As part of the 24/7 Security Operations Center (SOC) team, the Security Operations Center Lead will be responsible for monitoring, investigating, triaging, and providing situational updates on critical incidents and threats to the safety and security of crew and the brand.  They will support the SOC Manager in overseeing daily SOC operations while upholding Raising Cane’s standards and culture in managing SOC shift responsibilities.

• Leads daily SOC shift management meetings and supervises SOC Analysts during shifts
• Oversees and assists SOC Analysts in monitoring threats, including violence, civil unrest, active shooters, travel advisories, open source/dark web threats, reputational risks, and events that could disrupt business operations
• Conducts investigations and threat assessments, escalating threats as appropriate and notifying relevant parties in accordance with SOC protocols
• Monitors Analysts in conducting a broad range of investigations using a variety of tools such as TLOxp, open-source intelligence (OSINT), social media, web tools, public records, business intelligence (BI) tools, proprietary tools, and closed-circuit television (CCTV)
• Responds to crises and coordinates the initial response by collaborating with the appropriate RSO and Business Unit partners
• Manages and monitors burglar and fire alarm systems, access controls, and CCTV operations
• Monitors alarm signals, uses video verification and historical reviews to determine appropriate actions, and dispatches authorities, initiates repairs, or resolves user errors as needed
• Oversees internal investigations in support of the Safety and Security team and takes initiative to successfully resolve investigations in a timely and efficient manner
• Supports law enforcement requests by collecting and distributing requested evidence, such as video footage or point of sale (POS) data
• Accurately and concisely reports on incidents of crisis, threats, safety, and security concerns

• 5+ years of experience in a supervisory or management role within the security field
• Experience in supporting crisis management, security operations, loss prevention, or call center equivalent preferred
• Demonstrated experience in safety, security, or crisis management within in a high-growth, results-driven environment, with a solid track record of successfully supporting enterprise security programs
• Experience and knowledge with building security, including burglar and fire alarm systems
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Microsoft Proficient: Excel, PowerPoint, and Word
• Bachelor’s degree in emergency management, criminal justice, or equivalent experience
• Able to work non-standard hours - 2nd and 3rd shifts

All your information will be kept confidential according to EEO guidelines.

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