Restaurant Performance Standards Manager

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. 

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.

Your Role at Raising Cane’s:

The Restaurant Performance Standards (RPS) Manager is responsible for managing the activities of their RPS Team (assessment completion and accuracy, business expenses, schedule planning and adherence) while training and developing the team on various rollouts, assessment methodology and general professional development. The RPS Manager is responsible for serving and supporting all RPS and organizational evolution and development.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.

• Manages the daily activities of their RPS team through team meetings, bi-weekly one-on-ones, and routine audits
• Consults with multi-unit leaders on RPS assessment scoring and methodology
• Validates alignment of RPS methodology and scoring through routine calibrations done through camera observations and traveling to their market to spend time with their RPS Team
• Supports company-driven projects directly and through their RPS team
• Leads and supports continued RPS program optimization directly and through RPS Team
• Maintains food safety certifications and current food safety standards
• Conducts excellent RPS assessments while effectively coaching restaurant and area leadership
• Exemplifies the brand standards while leading their RPS team and restaurant leadership

• 2+ years within the RPS Assessor role while exceeding expectations; or at least 5 years of multi-unit management of fast food or casual dining restaurants
• Expert knowledge of all operations and Restaurant Support Office (RSO) department standards
• Able to present to large audiences of restaurant leaders and RSO leadership
• In-depth understanding of principles and methods for training and teaching
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Microsoft Mastery: Excel, PowerPoint, and Word
• Able to travel up to 50% of the time
• College degree preferred

All your information will be kept confidential according to EEO guidelines.

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