Leader, Crew Relations

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals - it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

The Crew Relations Leader is responsible for partnering with our Restaurants and Leaders to provide support regarding Crew concerns (e.g., allegations of harassment, discrimination, retaliation, and wage & hour violations). This role focuses on conducting fair, unbiased, and consistent end-to-end investigations and providing support for performance management.

Your Impact and Responsibilities:

• Promptly and objectively investigate Crew issues in collaboration with business partners and in alignment with the Company’s policies, procedures, and standards, including:
  •  Manage the end-to-end investigation process and assigned casework, following all documentation, reporting, and confidentiality standards o Analyze and synthesize data to bring investigations to resolution, escalating as necessary
• Support crisis situations in partnership with appropriate internal teams
• Analyze aggregate data to identify systemic issue trends and propose recommendations for review
• Supports the Company response to claims and charges from regulatory and/or administrative agencies
• Facilitate performance management of Crew (e.g., coaching, feedback, and redirectives)

• 3+ years’ experience in human resources or employment compliance
• Bachelor’s degree or equivalent experience
• High sense of discretion with confidential, sensitive information
• Detail-oriented, organized, and flexible for timely multi-project management
• Strong analytical, written, verbal, and interpersonal skills
• Ability to work effectively and efficiently both independently and collaboratively
• Experience in a growth restaurant, customer, or retail Company
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Access, Outlook, and Word
• SHRM, PHR, or SPHR certification

*Starting from [$101,000 - $117,000] annually plus additional incentives*

• The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Pay is based on location, experience, and qualifications etc.

The physical work environment for this role includes a combination of working from a home-based office, representing Raising Cane’s out in the community, traveling throughout the division, as well as time spent in our Restaurants. This can and will include working in a fast-paced kitchen and interacting with and serving customers. This requires extended periods of physical exertion such as walking, standing and lifting. It also includes working both inside and outside in varied temperatures, with and around food products and common allergens, industrial equipment, commercial cleaning products, and requires use of personal protective equipment and ergonomic activities necessary to complete the job function.

All your information will be kept confidential according to EEO guidelines. 

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